Contact Management

Glasnost Contact Management is great for sales teams, or just keeping track of all the people you deal with; it helps you deal with:

Core features

• Bulk import Companies and Contacts
• Unlimited Companies and Contacts
• Contact and Document Tagging
• Company, Contact, Document and Comments Search Facility
• Export Contacts to Excel
• Powerful newsletter creator
• Powerful Task Management
• Easy switching between your own activities and whole team.
• Link Companies to individual Projects

Companies and Contacts

Add any number of these - Include profiles, multiple contact methods, custom relationships and photos. Create and utilise ‘Tag Clouds’ to classify and categorise your contacts.

Tasks

Add any number of these – keep track of all ‘Tasks’ you and your team are working on. Tasks can be assigned to multiple people, include related documents and comments. Reports can be created and sent to team members as pdf’s.

Comments

Add any number of these – and link them to companies, contacts or both. View all comments from everyone to everyone or narrow the view to be company or contact specific.

Newsletters

Create any number of these, save them as templates and then mail them to one, many, or all contacts in your database, based on your own defined criteria.

Newsletters

You can create any number of newsletters, save them as templates and then mail them to one, many, or all contacts in your database, based on your own defined criteria.

Core features

• Unlimited Newsletters
• Add Images and Documents
• Choice of template styles
• Customise 'Header' image
• Easy sorting of content order
• Send to individuals or groups
• Powerful 'Send' procedure based on search criteria
• Quick send to mailing lists

By taking advantage of the Tagging functionality in Contact Management you can create any number of mailing lists to suit any purpose. Maybe your list of Press contacts, people you met at a trade show or groups of users with common interests.

Simple to use, this is a great way of handling mass mailings that makes the most of having all your contacts information in one place.

Project Management

Glasnost Project Management is great for operations teams and working with your clients, partners and suppliers. It helps you deal with:

Core features

• Unlimited Projects
• Control who has access to each project
• Clearly see latest comments, documents and tasks added by whole team across ALL projects
• Easy switch to own comments, documents and tasks
• View Tasks in Spreadsheet mode in your browser
• Search Comments, Documents and Tasks
• Create Task Reports
• Link projects to Companies in Contact Management
• Link projects to related Images Galleries
• Email and RSS notification of project activity

Projects

Add any number of these, control who is invited to participate in each one, and link them as appropriate to companies in your Contact Management system.

Documents

Add documents as standalone items or linked to Project Tasks or Comments. Create and utilise ‘Tag Clouds’ to classify and categorise your documents. Keep track of all documents added to all your projects or view them on a project by project basis.

Comments

Add any number of these. See on just one screen ALL comments relating to ALL the projects you are involved in or keep track of all comments about an individual project. Send comments – including documents – to one or many project participants.

Tasks Management

Tasks Management is a core part of Glasnost, and is available in Contact and Project Management.

Core features

• Available in Contact and Project Management
• Assign tasks to multiple users
• Upload Documents
• Add follow up Comments and Documents
• Define Custom Task Status
• View your own and ALL Tasks
• Miss nothing
• Add Estimated and Actual Time spent on Task
• Advanced Task Searching
• Create and distribute Task Reports

In Contact management you can add a Task at the Company or Contact level – so something that need to be done with or for a Company in general or for a particular person. In Project Management you add a task to a particular project. In both case you can add attachments and assign the task to one or more users.

On the homepage of Project and Contact Management the default setting will display any Tasks that have been assigned to you, either as part of a project or in relation to a Company or Contact. As you drill down to specific Projects, or Companies or Contacts the Tasks become particular to whatever you are looking at.

Additional options are available so you can view ALL Tasks relating to ANY Project, Company or Contact, plus you can view all current Tasks in Spreadsheet mode in your browser.

Document Management

Keeping track of documents on a personal basis can be tricky enough - with many people involved it becomes harder still. Which is why throughout Glasnost we make it very easy to add documents and tag and categorise them in such a way that they will be easy to find whenever you need to.

Core features

• Available in Contact and Project Management
• Specify who has access to any document
• Describe and Tag every document for easy searching
• View who downloads a document
• Simply upload new versions of existing documents
• Email notifications to selected users when uploading a new document
• View all Project documents in Spreadsheet mode in your browser
• Powerful search facility

On the hompages of both Contact and Project management you will find a list of the latest documents that have been added - by any user - to the system. As with Tasks drilling down to Company, Contact or Project level will refine the list to become particular to whatever you are looking at.

So you always see whatever else is going on and have quick and easy access to the documents most relevant to you.

And because all the documents are accessible through a web browser you can access them wherever and whenever you like.

Image Management

Glasnost's Image management is great for sales and operations teams and for working with your clients, partners and suppliers. It helps you deal with:

Core features

• Unlimited Galleries
• Control who has access to each Gallery
• Link Galleries to Companies in Contact Management
• Link Galleries to related Images Galleries
• Batch upload images – and batch edit Galleries
• Store EXIF and extended MetaData for images
• Tag Images
• See viewing View history of images
• Add and view Comments about individual images
• Create and manage unlimited lightboxes

Creating Galleries

Create any number of these and add as many images as you like.* Upload individual images or bulk upload.

Viewing and accessing Galleries

Glasnost has a very elegant method of viewing images in your galleries, either one by one or as part of a slideshow. Access to galleries can be tightly controlled on a gallery by gallery basis. Each image includes a viewing history.

Linking to other resources

Galleries can be linked to one or more projects or to one or more companies in the contact management System.

Classifying Images

Create and utilise ‘Tag Clouds’ to classify and categorise your images. ‘Star’ rate images plus record a variety of textual and EXIF information.

Managing licensing

Add licensing information, if applicable.

Searching your images

Search Images by gallery, title, description, whether rights managed or not or by tags

Chat: "Online Now"

Online Now is an IM type feature that allows you to invite Glasnost users to be 'Chat' partners, see if they are online and then 'Chat' back and forth wtih them - in real time.

Core features

• Text chat in real time
• Exchange documents
• Automatically make yourself available - or not
• Search Chat archives
• View full Chat transcripts

As well as being able to chat you can exchange documents easily. Simply browse to attach a document and it'll show up to the person they are chatting with. They can accept or decline it there and then.

You can also search the 'Chat' Archive - either by keyword or by just perusing your list of 'Chats'. The full transcript of each 'Chat' is available to view, inclusive of date and time stamps.

It's simple, easy & useful!